What Your Brand Needs to Know About Social Media Support & Moderation

February 20, 2019

One of the most important things for you to understand about running a business in the modern era is that your relationship with your customers is more active than ever before. People no longer have passive connections with brands. Thanks to the fact that most adults own a smartphone, people...

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Agent Certification Program = Products Experts & Brand Ambassadors

January 29, 2019

At Goodbay Technologies, we always strive to be more than just another solutions provider for your organization. Yes, we want to make sure that your call center always has the people necessary to create better and more fulfilling service experiences for your customers. But we also want to offer...

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How to Get The Most out of Your Outsourced Customer Services Provider

December 19, 2018

Although managed services growth is steady, as customer support outsourcing matures, the prevalence for working with the lowest cost customer support provider is diminishing. Developing a strategic partnership with your outsourced customer service provider is key, as there is truth in the old...

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