For businesses, customer experience isn’t just important; it’s the cornerstone on which competitive advantage is built. In a recent study, 59% of post-Covid consumers care MORE about customer experience when they decide which company to buy from than they did before. In other words, customer...
Related Article: Is Big Data Dead? Not If You’re in Customer Support When it comes to analytics, things can get complicated quickly. In a world of big data and machine learning, most businesses have more data than they know what to do with. Some analytics software packages are so advanced it takes...
We live in a data-driven age where brands want insights, especially customer-related ones. However, many companies hit roadblocks on how to collect intelligence and leverage it to improve the customer experience. Gathering data and mining it into actionable business insights can be timely and...
On average, 95% of gamers are non-paying. Of the 5% who do pay, the top 1% are serious players who drive 80% of revenue. This economic reality means it’s crucial to create a vibrant, engaging gaming ecosystem with excellent player support for your VIPs and Whales.
Seasonality can drive monumental amounts of revenue: Back to school & Black Friday for retailers, Super Bowl for consumer electronics, and tax season for accountants.
Almost every business understands the value of delivering top-notch customer care in today’s hyper-competitive environment. Customers immediately recognize poor support—and that can lead to lower CSAT scores, negative online reviews, loss of revenue, and erosion of your brand. More importantly,...
We all know that an App Store rating can make or break your game. Publishers think they can’t impact or change scores – but that’s not true.
Every business wants to secure a low price when it comes to securing services and goods. However, a low price is sometimes too good to be true – especially when you’re negotiating deals for complex products like business process outsourcing (BPO) services.
Organizations turn to outsourcing for a huge variety of tasks—the global market for outsourced services is approximately $85.6 billion across all industries. But some companies, primarily smaller ones, are reluctant to embrace the advantages of contracting with outside professionals, especially for...
You can have a successful work-from-home (WFH) model for Customer Support – if it’s executed well. As companies consider moving their teams virtual during (and post) COVID-19, they’re trying to understand the advantages around relocating remotely. There are many benefits as long as your internal...
